Frequently Asked Questions

Find answers to common questions about using Tubly YouTube downloader. If you can't find what you're looking for, feel free to contact our support team.

How can I manage or cancel my Pro subscription?

You can manage or cancel your subscription through the Stripe customer portal.

To access it:

  1. Click the Tubly Downloader extension icon in your browser toolbar.
  2. In the popup window, click the gear icon to open the Settings page.
  3. On the Settings page (if you're logged in), look for the green section that shows your subscription status.
  4. Just above that, click the "Manage Subscription" button. This will open the Stripe portal where you can update or cancel your subscription.
Subscription Management
Can I use Tubly Downloader Pro on multiple devices?

Yes! Your Pro subscription works seamlessly across unlimited devices and supported browsers. To keep your account secure, one active signed-in session is supported at a time.

How do I update the Chrome extension?

To update the Chrome extension:

  1. Download the latest version from our website.
  2. Follow the standard installation guide.
    (You don't need to uninstall the old version, as the new one will replace it automatically.)

For Edge and Firefox, the extension updates automatically. No action needed.

Why does my downloaded video have only video or only audio? How can I fix it?

Tubly Downloader downloads both video and audio tracks when you choose a video quality (not audio-only). It preserves the original encoding without performing any conversions (transcoding).

If you're experiencing issues like no video or no audio during playback, your media player may not support the file's audio or video format. For example:

  • Windows Media Player doesn't support OPUS audio.
  • macOS QuickTime Player doesn't support VP9 video.

We recommend using VLC media player (which is free and open source), or simply playing the video in your web browser.

Tip:

You can identify the file's audio and video formats from the filename:

  • vp9-mp4a.mp4 → VP9 video + MP4A audio
  • avc1-opus.mp4 → AVC1 video + OPUS audio
How do I download a playlist?

You can download videos from a playlist one by one.

  1. Go to the playlist page on YouTube.
  2. Click "Play All" – this takes you to the video watch page (URL format: https://www.youtube.com/watch?v=VIDEO_ID).
  3. On the watch page, you'll see the blue Download button below the video player.
How can I download live videos?

You can download YouTube live streams after the broadcast ends. Once the live session concludes and YouTube finishes processing the video, it becomes available for download with Tubly Downloader.

To download a completed live stream:

  • Make sure you're on a watch page with a URL like: https://www.youtube.com/watch?v=VIDEO_ID
    (Do not use URLs like: https://www.youtube.com/live/VIDEO_ID)
  • Wait a few hours after the live ends, as YouTube may take time to process all formats.
Why do I see "Invalid URL" when I hover over the Download button?

This usually means you're not on a supported video watch page. Make sure the URL is in this format: https://www.youtube.com/watch?v=VIDEO_ID

What is Error Code 56?

Error Code 56 means your computer's clock might be out of sync with our server. This can sometimes prevent the extension from working properly.

To fix this, we recommend enabling automatic time synchronization with an internet time server in your system settings.

What is Error Code 1767?

Error Code 1767 usually happens when trying to download a recently-ended live stream.

YouTube may still be processing the video. Please wait a few hours and try again later.

What is Error Code 5710?

Error Code 5710 can appear in Firefox or Brave browsers when using the "Save As" feature, which isn't fully supported in these browsers.

For now, we recommend using Google Chrome or Microsoft Edge as a workaround.