Effective Date: 2025-03-20 Last Updated On: 2025-04-10
This Privacy Policy explains how we collect, use, and protect your information when you use Tubly Downloader (the "Service"). We are committed to ensuring the privacy and security of your data while providing you with a seamless experience. When required by applicable privacy regulations in your region, we will request your explicit consent before collecting information. In all cases, any information collection and use will be conducted in accordance with this Privacy Policy.
Information We Collect
To provide our services and improve your experience, we collect certain types of information:
Account Information
When you create an account with our Service, we collect:
Email address
Password (encrypted and securely stored)
Authentication Providers: Our Service also integrates with various third-party social login methods. When you use these authentication methods, we receive basic profile information as needed for authentication purposes only.
Payment Information
For premium features and subscriptions, we use a secure payment processor:
Payment information (credit card details, billing address) is collected and processed directly by our payment processor
We do not store your complete payment information on our servers
We receive and store basic subscription information (subscription status, renewal dates) to manage your access to premium features
Payment Security: All payment processing is handled by our payment service provider, which maintains industry-standard security measures and compliance certifications. Your payment details are subject to the payment processor's own privacy policy and security practices.
Usage Data
We collect anonymous, aggregated data about how the Service's features are used, including:
Which features are accessed
Frequency of feature usage
Common user preferences and settings
Performance metrics
Error logs and crash reports
Consent Requirement: Collection of usage data is only performed in accordance with applicable laws. In regions with specific privacy regulations (such as GDPR in the European Union), we will only collect this data after obtaining your explicit consent. You may withdraw this consent at any time through the Cookie Settings dialog on our website.
Technical Data
To ensure optimal performance and compatibility, we collect technical information, including:
Browser type and version
Service version
Basic system information (operating system, screen resolution)
How We Use Your Information
To create and manage your account, authenticate your identity, and provide personalized services
To provide the core functionality of the Service
To analyze feature usage patterns and preferences, and to inform future development decisions
To identify and quickly resolve technical issues through error diagnostics
To monitor and improve the overall performance and reliability of the Service
To communicate with you about service updates, feature changes, or account-related information
Data Storage and Database
Our Service stores certain data in databases to facilitate functionality:
User accounts and authentication information
User preferences and settings
Encrypted resource identifiers for tracking your download usage according to your subscription plan
Data Sharing and Third-Party Services
We use several third-party services to deliver our Service:
Authentication Provider: For user authentication and database management
Payment Processor: For processing payments and managing subscriptions
Google Analytics: For usage analytics
Your data is:
Only accessible to our development team and authorized service providers
Not shared with any third parties for non-core functionality purposes
Subject to our service providers' own privacy and security measures
Data Retention
Account information: Retained until you delete your account or request data deletion
Plan usage data: Up to 60 days after the corresponding billing period ends
Analytics and diagnostics data: Up to 14 months in an anonymized format
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access or download a copy of your personal data
Correct inaccurate information
Delete your personal information
Object to certain processing of your data
Withdraw consent for optional data collection
To exercise these rights, please contact us using the information provided at the end of this policy.
Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. These measures include:
Encryption of sensitive data
Secure authentication practices
Regular security assessments
Limited personnel access to personal information
Children's Privacy
Our Service is not designed for or directed toward children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated On" date. For significant changes, we may also provide additional notice via email or in-app notifications.
Final Notes
By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you have any questions or concerns about this Privacy Policy, please contact us at: